The Residents and Staff of Golden Birches Terrace would like to welcome you to their home.

Golden Birches Terrace is the Long-Term Care Home that strives to provide each resident with individualized programs and services that are enjoyable, responsive, and effective, and helps them achieve the highest potential for quality of life.

» Accommodations

Golden Birches offers three types of accommodations:

  • Standard: Two beds in one room with one bathroom
  • Semi-Private: A single room with a shared bathroom
  • Private: A single room with a private bathroom

Each resident is provided with an electric bed, bedside table, chair, and wardrobe or built-in closet. Telephones are available in each room at no charge. Residents are also welcome to bring in their own television for their room. Residents are encouraged to bring a comforter, favourite chair or small piece of furniture and pictures to make their room homelike and comfortable.

» Health and Personal Care

The Social Services Department is frequently the first point of contact with potential future residents of Golden Birches Terrace, as they manage the waiting list. This provides an early opportunity to become familiar with each resident, assess individual needs and contribute to the care team's efforts to assist residents in their Activities of Daily Living. The sole charge Social Worker co-ordinates the regular care team meetings to review each resident's care requirements and formulate their treatment plan. The Social Worker is available to meet with residents on request, provide support and help in accessing the appropriate resources.

Nursing and Personal Support Worker care is available to every resident 24-hours a day to assist with Activities of Daily Living (i.e. bathing, grooming). Registered staff provides assessments, medication administration and prescribed treatments.

A resident’s personal physician provides ongoing medical care. Further, the Health Centre has a physician on call on a 24-hour basis. If necessary, hospitalization arrangements will be made in either the Acute Care Unit of our Health Centre or at another facility if required.

» Recreation

The Recreation Department strives to provide high quality programs to meet the social, physical, cognitive and spiritual needs of the residents.

Programs are offered at times convenient to residents. The programs come in many different forms: from one-on-one to large groups, both within the facility and the community.

Recreational events include beauty day, exercises, baking, movies and the ever popular Bingo. For details of each program's time and location, calendars are posted in the Activity Room.

All residents are encouraged to participate in the programs of their choice and family members are always welcome to join. 

» Rights and Safety


Under the Long-Term Care Homes Act, Golden Birches Terrace must post and follow the Residents Bill of Rights. The Residents' Bill of Rights spells out in detail residents' rights and the responsibilities of the facility to fully respect, promote and support these rights, as well as the residents' autonomy and decision-making. Every resident has the right to be treated with courtesy and respect, in a way that fully recognizes the resident's dignity and individuality and to be free from mental and physical abuse. The Bill of Rights reminds everyone- residents, staff, friends, family and neighbours- that residents of long-term care facilities are valued members of the community.

Golden Birches Terrace also maintains a Residents' Council. The Council, comprised of the residents, willing family members and friends, meet monthly to discuss pertinent issues related to Golden Birches Terrace. The residents are encouraged to attend meetings and discuss ideas and concerns. They are also encouraged to represent their peers when voicing opinions. The executive of the Council is elected annually by the residents.


Golden Birches Terrace uses the Versus Information System, which is an electronic nurse-call system. Residents and staff wear a badge at all times, which is pressed to call for assistance. The nursing staff receives a call and message on their pagers. This message identifies the resident and the location of the call. A message will also show on the computer located at the staff station.

All exterior doors have mechanisms that prevent unauthorized entry and exit for the security of our residents.

Safety Devices

It is our belief that residents have the right to be self-determining. Risks are part of life, and as such, we would prefer an individual to move about independently and encounter a reasonable amount of risk rather than to be restrained in any manner, hence becoming totally dependent. Wall mounted handrails are available throughout the facility. This helps residents to maintain their independence by providing some assistance. Safety devices, such as lap belts on wheelchairs are used for the safety of some residents following a comprehensive assessment of need. The order to use restraints must come from the doctor and are only used as a last resort for specific situations where the resident or others are at risk. Residents are constantly monitored and evaluated to ensure their safety.

» Visitors

Visiting hours are flexible, however, after 11:00 am would be appreciated. If visiting extends past 8:30 pm, please inform the nurse of your arrival and departure.

Relatives and friends are encouraged to visit. Please use proper discretion when visiting residents in their room, keeping in mind the noise element so as not to disturb other residents.

Family members and visitors may be asked not to visit Golden Birches Terrace during an infectious disease outbreak when residents on the Unit are ill. The purpose is to protect you and your family from the illness, and to limit the spread of the illness.

Family members and visitors should also not visit if they are experiencing colds, fever, vomiting or diarrhea. Children exposed to chickenpox are advised not to visit. The residents are vulnerable to these infections. 

» Gift Ideas

No valuables please.

  • Toiletries (no powders)
  • Greeting cards with warm personal messages, homemade costume jewelry, earrings, necklaces and pendants or chains long enough to be slipped over the head are best.
  • Men like monogrammed belt buckles (no valuables please)
  • Washable robe (polyester blend) or sweater. (These should be sturdy because of the repeated hot water washings to which they will be submitted.)
  • Slippers (non-slip)
  • Jogging suit
  • Leg warmers
  • Framed photos, large calendars, footstools, coffee mug, bedside lamp, clock, washable bed comforter, television, radio, lap blanket, bulletin board
  • Anything which allows for the personalization of rooms.
  • Geriatric chairs, pressure sensitive mattress devices, tilt-a-chair
  • Fancy candies, cookies, nuts and cheeses are not the best choice. Even if they do not violate dietary restrictions they are difficult to store. If brought in, they must be stored in tins.
  • Whatever you choose, please keep safety in mind, and also clearly identify with a laundry marker all gifts prior to bringing them to Golden Birches Terrace

If in doubt, or if you need additional suggestions, the staff may be able to help.

The best gift of all is a visit from YOU!

» Tips for Visiting Residents

  1. Find a quiet place to visit so that you can be easily heard and where there are fewer distractions. Sometimes it is possible to take the residents out of the facility for a walk or to a local coffee shop or restaurant.
  2. Bring in a thermos of juice or tea and some cookies or fruit and have a 'picnic' in a quiet place.
  3. Keep the conversation light. The stimulation of a few funny stories and a smile goes a long way to making a visit enjoyable.
  4. Reminisce about the early years of the resident's life. Help them remember the songs they sang and the friends they had, what they liked at school or any traveling they may have done.
  5. If the resident only wants to talk about going home, find out what they remember of home and continue the conversation based on these memories. Perhaps they want to be reassured that home did exist and that the remaining memories are valid. This kind of remembering can reassure the resident and produce contentment.
  6. Because many residents in long term care facilities experience cognitive impairments, it is easier for them to understand you if you use short, simple sentences and speak clearly and slowly. You may need to repeat your sentences. Just as they cannot be hurried when walking, they cannot be hurried in their thoughts and communication.
  7. Bring a labelled photo album and go through it with the resident. Have all visitors sign a guestbook with a short description of the topics discussed for reinforcement by staff.
  8. For variety, try a visit at mealtime.
  9. Read recent letters, cards and/or newspapers to the resident or help the resident write a letter or a note.
  10. Manicure the resident's fingernails, give a back rub or assist with grooming. (i.e. curl hair.)

» If you have further questions please contact:

LTC Nurse Manager
(705) 356-2265 Ext. 2727


Social Worker
(705) 356-2265 Ext. 2454