Accessing Your Health Records
The Health Information Services Department at North Shore Health Network (NSHN) manages the collection, access, use, retention, disclosure, and confidentiality of the paper and electronic records of our patients, residents, and clients. You can request access to your health records by submitting a written request.​
The Personal Health Information Protection Act (PHIPA)
provides you with the right to access your personal health
information with limited exceptions. Use the form below
to make a request.
​
Access to Personal Health Information Form
​
Demande d’accés de renseignements personnels
sur la santé
​
Email, mail, or fax your request to:
​​
HealthInfoRequest@nshn.care​
​
North Shore Health Network
Health Information Services
525 Causley Street, PO Box 970
Blind River, ON P0R 1B0
Fax: (705) 356-2574
Access to Personal Health Information
Is there a cost to access my Health Records?
Health information requested by a treating physician or health care provider is provided at no charge. ​
​
Individuals or organizations requesting records may be subject to fees based on the type of information being requested and the size of the record request. Pre-payment of the fee is required. An estimate can be provided in advance. Click on the PHIPA Release of Information Fees link below to see a fee list for requests for access to personal health information. The FIPPA Release of Information Fees apply to general record requests.
​
Can I request access to my Health Information while I'm still a patient?
While you are a patient, resident, or client, you may ask a member of your care team questions about your care.
If your request involves a large number of records, or is difficult for the care team to gather, they will connect you to Health Information Services to ensure you get the information you need.
Can I correct my health information?
The Privacy Officer can provide you with information on correcting your health record and answer any questions you have about this. Email PrivacyOffice@nshn.care to request more information.
​
View our page on Privacy & Confidentiality to learn more about your rights and how we collect, use, and share personal health information.
How soon will I be able to review or receive my information?
Once we receive your request, we will review your records and contact you as soon as possible.
​
If your request involves a large amount of information, processing may take longer. All requests will receive a response within 30 days.
What if I want my records released to someone else?
Healthcare providers can request access to information they need to treat you. We prioritize information requested this way to ensure it is available for patient care.
​
Consent is required to release personal health information to a family member, lawyer, police or any other person who will not be providing care to you. A signed consent form, like the one linked above, and confirmation of identification are required.
How do I obtain records on an individual who is deceased or who is not capable of providing consent?
To obtain the health records of someone who has passed away or who cannot provide consent, proof of legal signing authority and a written request are required. Email HealthInfoRequest@nshn.care for more information.