Family Council &
Family Satisfaction
What is a Family Council?
An organized, self-led group of family members and friends of residents at a long-term care home.
Key Functions
Advocacy: to improve the quality of life for ALL residents.
Support: a support network for families who are navigating the challenges of long-term care, offering a place for peer support and guidance.
Education: educate members about the home's operations, residents' rights, and the rights of the home's licensee.
Communication: serve as a vital link between families and the home's staff, communicating concerns and feedback to the administration.
Improvement: actively collaborate with the home to provide feedback and suggestions for improving resident experiences and the overall quality of care.
Activities: sponsor and plan activities for residents, often in collaboration with the home.
The Birches
Family Council
How often does the Family Council meet?
Golden Birches Family Council meets 5 times annually.
What time do Council meetings occur?
1:30 p.m.
Where is the Council meeting held?
In The Birches Dining Room.
Family Satisfaction Survey
The Family Satisfaction Survey is completed, at minimum, annually.
The Survey is conducted by NSHN’s Patient Relations Officer. The survey is facilitated over the phone or via email with the “main contact” (family member/loved one/POA) for each current resident at The Birches.
Survey questions assess:
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Perception of resident safety
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Family involvement in care and “having a voice”
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Accessing and engaging the Patient Relations process
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Interactions with LTC staff
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Overall satisfaction with care and services provided