Family Council &
Family Satisfaction
What is a Family Council?
An organized, self-led group of family members and friends of residents at a long-term care home.​
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Key Functions
Advocacy: to improve the quality of life for ALL residents.
Support: a support network for families who are navigating the challenges of long-term care, offering a place for peer support and guidance.
Education: educate members about the home's operations, resident rights, and the rights of the home's licensee.
Communication: serve as a vital link between families and the home's staff, communicating concerns and feedback to the administration.
Improvement: actively collaborate with the home to provide feedback and suggestions for improving resident experiences and the overall quality of care.
Activities: sponsor and plan activities for residents, often in collaboration with the home.
The Birches
Family Council
How often does the Family Council meet?
Golden Birches Family Council meets 5 times annually.
What time do Council meetings occur?
1:30 p.m.
Where is the Council meeting held?
In The Birches Dining Room.
Family Satisfaction Survey
The Family Satisfaction Survey is completed by NSHN's Patient Relations Officer during multiple touchpoints:
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6-week Care Conference with new residents/families
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annual Care Conference with current residents/families​
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ad-hoc when Care Conferences are scheduled due to changes in resident status/care
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These surveys are facilitated in-person, over the phone, or via email with the “main contact” (family member/loved one/POA) for each current resident at The Birches.
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Survey questions assess:
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Dignity, Respect, and Residents' Rights
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Safety & Quality of Care
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Care Planning & Family Engagement
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Meaningful Life & Well-Being
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Food, Nutrition, and Daily Living
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Leadership, Transparency, and Continuous Improvement
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Overall Experience
1. Family Satisfaction Survey - Results
2. Family Satisfaction Survey - Action Plan
COMING SOON!
CHECK BACK IN APRIL 2026