Experience Surveys

YOUR CARE. YOUR VOICE.

*Click here to access available surveys.

The North Shore Health Network welcomes your feedback, whether it is a compliment, staff commendation, a concern, a suggestion or a formal complaint. These are opportunities for our organization to improve the safety, quality of care and overall experience we provide to our patients, residents, clients and their family members and loved ones.

NSHN is dedicated to providing our Experience Surveys in a format that is accessible and comprehensive under the Accessibility for Ontarians with Disabilities Act (AODA). If the survey formats presented below do not meet your needs, please contact us to request an alternate format, or to complete your experience survey over the phone:

Patient Relations Officer
(705) 356-2265 ext. 2523
patientrelations@nshn.care

To submit specific feedback regarding an experience at one of our sites, please visit our Patient Relations page and fill out the form.

Want to know more about NSHN's Experience Survey Program? Click here for answers to frequently asked questions.

To see the results of past Experience Surveys, click here.

Blind River

Services/departments assessed via this survey include:

Emergency Department
Laboratory
Diagnostic Imaging
Physiotherapy/Rehabilitation
Clinical Dietician/Diabetes Educator
Nurse Practitioner Clinics

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Frequently Asked Questions
("FAQs")

Click on the FAQ buttons for more information on our Experience Surveys

Why does NSHN ask me to complete Experience Surveys?

Experience Surveys provide confidential channels for patients, residents, clients and their family members and loved ones to submit feedback about their experience at NSHN.

Your feedback provides valuable insight into the services and programs that our organization offers, as well as highlighting whether or not we are providing positive experiences and meeting the needs and expectations of our patients, residents, clients and their family members and loved ones.

The information obtained from these surveys helps NSHN in identifying possible areas for improvement.

Will my feedback be confidential?

Yes. The feedback provided in Experience Surveys is kept secure and confidential and is subject to the same protections applied to personal health information at NSHN.

Responses to the Experience Surveys are anonymous, unless you choose to provide your contact information to engage our Patient Relations Officer.

In addition to our Patient Relations Officer, specific feedback regarding particular experiences may also be reviewed in collaboration with:

unit Managers
members of Administration
(i.e., Chief Nursing Executive)

What does NSHN do with the information I provide?

The feedback gathered from our Experience Surveys provides us with valuable insight into how our patients, residents, clients and their family members and loved ones feel about the care and services received at our sites in Blind River, Thessalon and Richards Landing-Matthews.

Your feedback helps NSHN in identifying:

the things we excel at
staff, Providers, and volunteers who should be recognized for providing positive experiences and going the extra mile
opportunities to enhance the experience of patients, residents, clients, families, and loved ones by focusing in on identified areas for improvement.

Results of these surveys are:

reported annually to NSHN’s Board of Directors
reported annually at NSHN’s Quality Risk Management Committee
reported annually at NSHN’s Patient and Family Advisory Committee (PFAC)
reported annually at NSHN’s Long-Term Care Residents' Council and Family Council
posted on the applicable units so our staff and Providers can see how we are doing and understand areas of focus over the next year
posted on our website, here for public transparency and access